Create a professional and standardized service system
"Three-dimensional service": From customer satisfaction to customer trust
(1) Service personnel must have good psychological quality
No matter which position you are in, as long as it involves service, you must have a corresponding service attitude. An excellent service staff must have good psychological qualities. In what aspects are these qualities reflected?　

(2) Service personnel must have corresponding professional qualities
In addition to good psychological quality, service personnel must also have good professional quality to make service professional. What are the professional qualities?
Good communication and interaction skills. Extensive knowledge of related products. Keen observation ability and independent judgment ability. The spirit of teamwork.

(3) Develop and clarify service standards—6S service principles.　
 Smile: A sincere smile from the heart.　
 Sincerity: Be sincere with colleagues, be honest with customers, and be pragmatic.　
 Study: Analysis of product selling points, customer psychology, and sales skills.　　
 Speech: articulate, embodied in address, polite language, product introduction.　　
 Speed: The action and reaction of doing things must be fast. Reflected in picking and releasing, packing and displaying.　
 Smart: You need to be flexible in your mind and find more ways to do things.　　

In short, service is a position where people contact each other. Whether the service personnel in the area have the corresponding service quality is a question that the regional manager needs to assess. When our services cannot meet the needs of customers, and cannot provide customers with more added value, so that customers are interested and impulsive in our products and services, it is time to consider improving the quality of personnel and strengthening training.